Shipping and Return Policy

Shipping & Returns

Malaysia Orders, we ship using EMS (Expedited Mail Service) offered by POS-Malaysia. EMS shipping provides tracking number to trace your packet during shipment.

• Peninsular Malaysia; flat rate of RM6.00 applicable for orders below 3 kgs
• West Malaysia; flat rate of RM15.00 applicable for orders below 3 kgs.
  

Ciknah-Shop PROMOTION !!!

For total purchase minimum RMxxxxxx, YOU ARE ENTITLED FOR FREE POSTAL CHARGES

Returns & Refunds

Customer satisfaction is our goal. We always accept requests to return saleable-condition merchandise for any reason if made within 10 days of its delivery to you. "Saleable"- means the item is in new condition, in its original carton or packaging with all parts present, that it’s packed exactly as packed by the manufacturer, and there is no damage to the outer package. We inspect your orders prior to shipment.

If there is a demand for a refund or return, you must send an e-mail to ciknah007@gmail.com, indicating the reason for your return along with your order details, amount and date of purchase. Please be noted that you will be responsible for the shipping cost of the return items if it was not due to our error. We will refund your shipping cost if return was due to our error. Please notify us thru email after you send us the return package and we will refund you the full shipping cost to your credit card or bank-in.

All claims for returns or refunds due to shipping damage or manufacturing defects must be made within 10 days of its delivery to you. We reserve the right to reject any claims of returns or refund in cases of obvious user abuse.

You MUST always consult us (by contacting ciknah007@gmail.com) for our instructions before returning any merchandise, regardless of the reason.